Frequently asked questions
What Atlanta businesses ask us before signing on.
How fast do you respond to a support request?
Most tickets get a response the same business day. Automated monitoring flags problems as they happen; a real person follows up during business hours — we don’t leave you waiting on a bot.
Do you work with businesses outside Metro Atlanta?
Our focus is Metro Atlanta, where we can offer on-site support alongside remote monitoring. Reach out and we’ll let you know if your location is in range.
We’re in healthcare — can you help with HIPAA compliance?
Yes. HIPAA consulting is one of our core services, from risk assessments and documentation to locking down endpoints that touch PHI.
What does onboarding actually look like?
We start by getting to know your business and current setup, build a plan with our R&D and project management team, then execute it with zero unplanned downtime — with trainers on hand if procedures change. See the full breakdown on our Services page.
How is pricing structured?
Flat monthly pricing based on your headcount and scope, built around a free network assessment — not a generic tier chart. Details on our Pricing page.
Do you offer VoIP phone systems?
Yes — business VoIP is one of our standalone offerings. See our VoIP page for plans and setup details.
Do you offer special pricing for nonprofits or churches?
Yes. We work with a number of nonprofits and congregations across Metro Atlanta and offer adjusted pricing — see our Nonprofits & Congregations page.