Managed IT, without the guesswork.
Day-to-day support, patching, and monitoring so small problems get fixed before they become outages.
Direct answer: Managed IT means we watch, patch, and support your systems continuously for a flat monthly fee, instead of you calling someone (or nobody) only after something breaks. That's proactive monitoring catching a failing drive before it takes down a server, patches applied on a schedule instead of "whenever someone remembers," and a help desk staffed by people who already know your setup instead of a ticket queue that resets the story every time you call. The flat fee matters too: it means we're not incentivized to let small things slide into billable emergencies, we're incentivized to keep your systems boring, which is exactly what you want IT to be. It also means a monthly report you can actually read, not a wall of jargon, so you always know what's being watched and what's already been fixed before you noticed anything was wrong.
What's included
Proactive monitoring
Your network is monitored continuously by automated tools, so small problems get caught before they become outages.
Patch management
Security updates and patches installed on a schedule, not "whenever someone remembers."
Real help desk support
A person who knows your setup answers, not a ticket queue that disappears into a black hole.
Fast response times
Clear response-time commitments, so you know what to expect when something breaks.
Who this is for
- You have 5–100 employees and no in-house IT department
- Your current setup is "whoever’s best with computers" doing IT on the side
- You’ve outgrown a break-fix relationship and need someone proactive
- You want a monthly bill you can predict, not a surprise invoice after every outage
How we actually run this
"Managed" starts with an inventory, not a sales pitch. Before anything gets a monthly fee attached to it, we map what you're actually running: servers, endpoints, the software your team depends on, and the vendors already in the mix, whether that's a five-person office in Sandy Springs or a multi-location practice spanning Marietta and Decatur. That baseline is what proactive monitoring gets measured against, so an alert means something specific changed, not just noise from a dashboard nobody's tuned.
Patching runs on a schedule we set with you, not "whenever it's convenient," because the gap between a patch being released and a patch being installed is exactly the window most attacks live in. When something does need a human, you're talking to someone who can already see your environment and knows what changed last time something broke, not filing a ticket into a queue and hoping.
As your business grows, the plan grows with it instead of buckling. Adding a new hire, opening a second location, or swapping a line-of-business app shouldn't mean re-explaining your whole environment to someone new; it's a conversation with the same team that already has the context, and standardized documentation means nothing lives only in one technician's head.
Case Study
John Baldwin, Real Estate Appraiser, Atlanta, GA
A one-person appraisal business needed office operations that held up whether he was working in-house or remotely. We built the full networking and connectivity backbone, put a real backup and disaster recovery plan behind it, and took over vendor management so third-party services stopped being his problem to coordinate.
Read the full storyRelated reading
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Common questions
What is included in managed IT?
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Managed IT is continuous monitoring, patch management, endpoint protection, and help desk support for a flat monthly fee, instead of calling someone only after something breaks. It starts with an inventory of what you are actually running — servers, endpoints, the software your team depends on, and the vendors already in the mix — before a monthly fee is attached.
Who is managed IT a fit for?
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It fits businesses with about 5–100 employees and no in-house IT department, including offices that have outgrown a break-fix relationship and want a monthly bill they can predict. A common starting point is the person who is "best with computers" doing IT on the side.
Can you work alongside an in-house IT person?
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Yes. A lot of clients start with 404 Network Ninjas handling security and infrastructure while an in-house person handles day-to-day requests. The team will say honestly if that split is a good fit.
How fast do you respond when something breaks?
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Response-time commitments depend on your plan, and a person who knows your setup answers rather than a ticket that disappears into a queue. Business and Complete plans include priority response times. Business hours are Monday through Friday, 8am to 6pm, with after-hours support available on select plans.
How does managed IT pricing start?
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Every plan starts with a free assessment. Essentials is $100-$150/mo, Business is $150-$200/mo, and Complete is $200-$250/mo, per unit, based on unit count and complexity. A unit is any device that is managed: servers, desktops, laptops, tablets, phones, or anything else IT-related on the network.