Frequently Asked Questions
How fast do you actually respond?
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Response-time commitments depend on your plan, but our whole pitch is that a real person answers, not a ticket that disappears into a queue. If you're on a paid plan and something's down, we know quickly.
Is 404 Network Ninjas a legitimate IT service provider?
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Yes. We've served Metro Atlanta businesses, nonprofits, and congregations for thirty years under a real name, a real Atlanta phone number, and technicians who actually pick up. Our case studies name real clients and describe real problems we fixed, not anonymous logos with a vague blurb attached. We're also rated 5.0 on Clutch, though that's still a small sample; the case studies are the better evidence to look at.
Do you work with businesses outside Metro Atlanta?
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We're based in and focused on Metro Atlanta, with some remote support for clients outside the area depending on the situation.
We already have someone doing IT part-time. Can you work alongside them?
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Often, yes. A lot of our clients start this way: we handle the security and infrastructure side while an in-house person handles day-to-day requests. We'll tell you honestly if that's a good fit or not.
What makes you different from a bigger, national MSP?
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Scale. Bigger MSPs route you through a ticket queue to whoever's available. We're small enough that the person who answers actually knows your setup and your history.
Do you offer HIPAA compliance support?
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Yes: practical documentation, audits, and real fixes for healthcare clients, not a binder that just looks good in an audit. See our Cybersecurity & Compliance page for details.
How do I assess my current IT infrastructure?
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Honestly, most businesses can't do this accurately on their own, not because they're not capable, but because you don't know what you don't know until someone who does this full-time looks at it. That's exactly what our free assessment is: a real technician reviews your network, backups, and security setup and gives you an honest read on where you actually stand, no strings attached.
What's the free assessment actually involve?
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A real look at your current network and setup, no strings attached. You get an honest picture of where you stand, whether or not you ever become a client.