Frequently Asked Questions
How fast do you actually respond?
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Response-time commitments depend on your plan, but our whole pitch is that a real person answers, not a ticket that disappears into a queue. If you're on a paid plan and something's down, we know quickly.
Is 404 Network Ninjas a legitimate IT service provider?
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Yes. 404 Network Ninjas was founded in 2024 by a team with 30+ years of IT experience, and we serve Woodstock and Metro Atlanta under a real name, a real local phone number, and technicians who actually pick up. Our case studies name real clients and describe real problems we fixed, not anonymous logos with a vague blurb attached. We're also rated 5.0 on Clutch, though that's still a small sample; the case studies are the better evidence to look at.
Do you work with businesses outside Metro Atlanta?
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We're based in Woodstock and serve all of Metro Atlanta, including Cherokee, Cobb, Fulton, DeKalb, Gwinnett, Forsyth, Clayton, Douglas, Fayette, Henry, Rockdale, Paulding, and Bartow counties, with some remote support for clients outside the area depending on the situation.
We already have someone doing IT part-time. Can you work alongside them?
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Often, yes. A lot of our clients start this way: we handle the security and infrastructure side while an in-house person handles day-to-day requests. We'll tell you honestly if that's a good fit or not.
What makes you different from a bigger, national MSP?
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Scale. Bigger MSPs route you through a ticket queue to whoever's available. We're small enough that the person who answers actually knows your setup and your history.
Do you offer HIPAA compliance support?
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Yes: practical documentation, audits, and real fixes for healthcare clients, not a binder that just looks good in an audit. See our Cybersecurity & Compliance page for details.
How do I assess my current IT infrastructure?
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Honestly, most businesses can't do this accurately on their own, not because they're not capable, but because you don't know what you don't know until someone who does this full-time looks at it. That's exactly what our free assessment is: a real technician reviews your network, backups, and security setup and gives you an honest read on where you actually stand, no strings attached.
What's the free assessment actually involve?
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A real look at your current network and setup, no strings attached. You get an honest picture of where you stand, whether or not you ever become a client.